Privacy Policy

This Privacy Policy ("Policy") describes how sbet2 ("sbet2," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the sbet2 online gaming platform available at https://sbet2.app (the "Platform").

sbet2 is committed to handling your personal data responsibly and in accordance with applicable data protection legislation, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering an account on sbet2 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with the sbet2 Terms & Conditions, which govern your use of the Platform.

For the purposes of applicable data protection law, sbet2 is the data controller responsible for your personal data collected through the Platform. As data controller, sbet2 determines the purposes and means by which your personal data is processed.

sbet2 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions or concerns regarding the processing of your personal data, you may contact the DPO via the contact details provided in Section 15 of this Policy.

sbet2 collects the following categories of personal data in connection with your use of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BPI/BDO/Metrobank account details), transaction history, deposit and withdrawal records.
• Account Data: Username, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, and session data collected automatically when you access the Platform.
• Usage Data: Information about how you interact with the Platform, including pages visited, games played, time spent, and click-through data.
• Communications Data: Records of your communications with sbet2 customer support, including live chat transcripts and email correspondence.
• Verification Data: Copies of identity documents, proof of address, and proof of payment method submitted during KYC verification.

sbet2 collects your personal data through the following means:

• Direct Interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access the Platform. See Section 8 for more details on our use of cookies.
• Third-Party Sources: Information received from payment processors (e.g., GCash, PayMaya, BPI) in connection with your transactions, and from identity verification service providers used to complete KYC checks.
• Publicly Available Sources: In limited circumstances, sbet2 may supplement your data with information from publicly available sources for fraud prevention and regulatory compliance purposes.

sbet2 uses your personal data for the following purposes:

• To create, manage, and maintain your sbet2 account.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To verify your identity and age in compliance with KYC and anti-money laundering (AML) obligations.
• To provide customer support and respond to your inquiries.
• To administer bonuses, promotions, and loyalty programs.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To comply with applicable legal and regulatory obligations, including reporting requirements under Philippine gaming regulations.
• To improve the Platform, personalize your experience, and develop new features based on usage patterns.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To enforce the sbet2 Terms & Conditions and other applicable policies.

sbet2 processes your personal data on the following legal bases under applicable data protection law:

• Contractual Necessity: Processing required to perform our contract with you — including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, tax reporting, and regulatory requirements under Philippine gaming law.
• Legitimate Interests: Processing necessary for sbet2's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including for certain marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

sbet2 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers used to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory obligations.
• Technology Service Providers: Cloud hosting, data storage, analytics, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game Content Providers: Third-party game studios and software providers whose games are available on the sbet2 Platform, where necessary to operate those games.
• Regulatory Authorities: Philippine government agencies, including PAGCOR and other competent authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Police, courts, and other law enforcement bodies where disclosure is required by a valid legal order or where necessary to prevent or detect crime.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by sbet2 in connection with its business operations, subject to professional confidentiality obligations.

All third parties with whom sbet2 shares personal data are required to handle that data in accordance with applicable data protection law and sbet2's data protection standards.

sbet2 uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. Cookies are small text files stored on your device when you visit the Platform.

sbet2 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication, and security. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping sbet2 identify areas for improvement. These cookies do not identify you personally.
• Marketing Cookies: Used to deliver relevant promotional content based on your interests and usage patterns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

sbet2 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for a period of three (3) years from the date of the interaction.
• Technical and Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymized or deleted.

Where personal data is no longer required for any lawful purpose, sbet2 will securely delete or anonymize it in accordance with its data retention and disposal procedures.

sbet2 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the sbet2 Platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored on sbet2 servers is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized sbet2 personnel on a strict need-to-know basis, with role-based access controls and multi-factor authentication enforced.
• Regular Security Audits: sbet2 conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security risks.
• Incident Response: sbet2 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, sbet2 will notify you and the relevant regulatory authorities as required by applicable law.

Under the Philippine Data Privacy Act of 2012 and applicable data protection law, you have the following rights in relation to your personal data held by sbet2:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data sbet2 holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by sbet2.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sbet2's legal and regulatory retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact sbet2 using the details provided in Section 15. sbet2 will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case sbet2 will notify you of the extension and the reasons for it.

The sbet2 Platform is strictly intended for adults aged 21 years and older in accordance with Philippine gambling regulations. sbet2 does not knowingly collect personal data from individuals under the age of 21. If sbet2 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the sbet2 Platform or that sbet2 has inadvertently collected personal data from a minor, please contact our support team immediately so that appropriate action can be taken.

In certain circumstances, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where sbet2's technology service providers or game content providers operate servers in other jurisdictions. Where such transfers occur, sbet2 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to those required under Philippine data protection law.

By using the sbet2 Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this Policy, subject to the safeguards described above.

sbet2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the sbet2 Platform. The current version of this Policy, including its effective date, will always be available on this page.

Where changes to this Policy are material, sbet2 will notify you by email or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how sbet2 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sbet2, please contact us through the following channels:

• Live Chat: Available 24/7 from your sbet2 account dashboard — the fastest way to reach us.
• Email: [email protected]
• Data Protection Officer: [email protected]

sbet2 aims to acknowledge all data-related requests within five (5) business days and to resolve them within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.